I value customer service and enthusiasm with one’s job
I am constantly at coffee shops, restaurants, and books stores with an urgency develop relationships with people and because I am a pastor. Meaning all my work (if I let it) can be done within the confines of our church office building. This is a disadvantage to me unless I make myself leave the office and work off site. Now while I say this, I also want to say that this blog is not about the urgency for me as a pastor to be missional. I LOVE that I am called to that and cherish it. I want to challenged you in your work to do all things with excellence to the glory of God.
I am currently sitting in a coffee shop (I’ll spare you the actual one I am at) and I noticed a few things when I walked in
I was not greeted
There were no smiles on anyone’s faces
The enthusiasm was DEAD. I mean it…DEAD.
Even after I greeted the people behind the bar, there was this awkwardness and thick air, and I may have even heard under their breath “Dude stop asking me how I am doing and order your coffee, this isn’t chatting time!” (Okay I did not hear this, but that’s what it felt like).
Not long ago I was at a restaurant, and the service was horrendous. The place was not busy…our waiter (whom I have had before) didn’t look at me when I ordered. Even when I tried to be engaging, there was no interest. The drinks were barely ever filled back up. I was often forgotten about.
A few months ago I went through a drive through of a smoothie place and was stared at like I had just spit in their face, and all I asked for was a smoothie.
“Griff what’s your point? You’re just complaining about customer service! Big deal, it’s part of life! Sometimes it just sucks!”
My whole points is not to complain (like most of us do) about customer service…my point is this…
“Whether you eat or drink, or whatever you do, do it all to the glory of God” 2 Corinthians 5:17 and “Whatever you do, do it enthusiastically as something done for the Lord and not for men…” Colossians 3:23.
My immediate response to horrible customer service is always to ask how I can pray, or be a light of joy to them. I will never allow the frustration of terrible service take from my ability to be a light in a dark world. But, I will see the potential for human flourishing. I will tip what I’m required and only stay at 15% and not go up if it’s bad. I will at some level encourage and inspire those who struggle with this …to do all to the glory of God enthusiastically.
Maybe this describes you:
“I’m not actually in my career right now, this job is temporary so why even bother giving my all…“
“I Just don’t enjoy what I do, it’s miserable and nobody likes me here, so I don’t like them either…“
“I am an introvert with an extroverted job…I shouldn’t be expected to be outgoing and bubbly…”
“It’s just super early in the morning…I am not a morning person!”
“If you only understood my home life…You would know why I am such a grouchy person at work…”
Look I feel you. I don’t always feel like doing certain things either. I have been in student ministry for almost 9 years, and some days I still find myself tired, frustrated, fatigued, and just want my own personal time.
But you know what those two verses don’t give us? An excuse. A reason not to do things with excellence. A way out because our reasoning is more legitimate then someone else’s.
God is not glorified by our laziness and reasons we make to why we don’t do something with enthusiasm and excellence. He is not in support of it.
According to Jon Acuff, “Attitude is a choice.” I agree with that. YOU have the power to choose how you approach what you do daily.
So what do we do? How do our attitudes reflect “Do all to the glory of God” and “Whatever you do, do it enthusiastically” in a biblical way?
- “Rejoice in the Lord always. I will say it again: Rejoice! Let your graciousness be known to everyone. The Lord is near. Don’t worry about anything but in everything, through prayer, petition with thanksgiving…” – Philippians 4:4
Reasons to rejoice:
You have a job
You have a personality
You have a smile
Be thankful for what you do have. That’s not cliché, that’s a reality you must embrace.
Jesus has given you a new life of peace and joy! If you don’t like your job or are not enjoying certain occupations, share the love of the Jesus with the people that you are around and make the place better!
Rejoicing can change culture.
- “Do everything without grumbling and arguing” – Philippians 2:14
We are so privileged in our western culture. When our WIFI is broken, we complain. When our food didn’t come out like we wanted, we yell at the waiter or waitress instead of knowing the cooks are backed up with orders. Our perspective should be this: “Thank God you have breath to complain with.” Sometimes we label grumbling and arguing as venting…but keep it real…most of the time it’s gossip, grumbling, or arguing.
Turn grumbling and complaining into joy and laughter.
- “A joyful heart is good medicine, but a broken spirit dries up the bones” – Proverbs 17:22
Enjoy life and don’t allow circumstances to dictate your joys direction. Don’t be dry. Don’t be unfriendly. A joyful hear not only benefits you, but all others around you. Be infectious with joy.
My prayer for you and me, is that we can rejoice, not complain or argue, and consider how joy impacts our souls and others as we move and have our being!
Go out there, and be Enthusiastically Excellent!